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Shipping:
All items with delivery addresses within the 48 Continental United States are shipped via Ups, FedEx or DHL ground for only $8.99 flat shipping.Express shipping is available for most items(USPS or FedEx). Please contact us at info@mr-mrs-dog.com for rates.
Shipping to Hawaii and Alaska shippid via USPS $8.99 flat fee. Some exceptions apply due to oversized package* size and/or weight.
Shipping to Canada and Mexico via USPS packages under 20 LBS for flat fee $20.00(please send an email with your request to sales@mr-mrs-dog.com. Some exceptions apply due to oversized package* size and/or weight)
International Shipping is available via USPS for a flat fee $34.99 for packages under 20 LBS.() please send an email with your request to sales@mr-mrs-dog.com. Some exceptions apply due to oversized package* size and/or weight)
*Oversized and overweight packages may incur additional charges and service restrictions.
Returns/Exchanges:
Items purchased online may be returned within 7 days with receipt for an exchange or store credit only with the following exceptions. We do not accept returns or exchanges on custom orders, pet id tags, beds, ALL pet carriers, Puppoose carriers, handmade collars, blankets, holiday items and sale priced merchandise.
All items being returned or exchanged must be in its original packaging with all price tags attached, unused and in sellable condition.
All returns must be authorized with an RA # (Return Authorization Number) that must be obtained prior to sending your item and copy of your purchase receipt must be included.
You are fully responsible for shipping the item back to us in its original packaging and we do not accept responsibility for lost or damaged packages.
Returns/Exchanges Process:
1) Please call Mr & Mrs Dog Boutique at 818-788-2906 or e-mail: sales@mr-mrs-dog.com to request an RA #.
2) If the return is authorized, you will be given an authorization number. Please write it on your package and on the copy of the purchase receipt being sent. Please indicate whether or not you would like a store credit or if you would like to exchange it for another item. We will charge you an additional shipping fee between $10-$25 to send your exchanged product to you.
3) Please use a shipping method that issues a tracking number for the package (DHL, UPS, FedEx, USPS with Delivery Confirmation). Return freight will not be reimbursed.
4)Please ship your package to the following address:
Mr & Mrs Dog
Attn: Returns Department
15019 Ventura blvd.,Sherman Oaks, CA 91403
Damaged/Defective Items:
We stand behind out products! If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement. No Exceptions!
Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process.
Items damaged by your pet are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by your pet. The merchandise sold on our online store are not guaranteed to withstand your pets behavior.
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